Traditionally, the outsourcing industry has operated under a “lift & shift” business model, wherein business processes from high-cost markets have been sent to low-cost destinations. However, this has led to a variety of issues such as poor quality of services, difficulties in vendor management, and loss of operational control. Reporting and auditing can be cumbersome in such situations. As a result, the outsourced transactions and resulting output are often not integrated into the enterprise’s larger IT framework.
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Traditionally, the outsourcing industry has operated under a “lift & shift” business model, wherein business processes from high-cost markets have been sent to low-cost destinations. However, this has led to a variety of issues such as poor quality of services, difficulties in vendor management, and loss of operational control. Reporting and auditing can be cumbersome in such situations. As a result, the outsourced transactions and resulting output are often not integrated into the enterprise’s larger IT framework.