Creating Business Value Through Next-Generation Smart Digital Workforce
"Digital transformation has become a necessity for firms to survive in this era of disruptive business models and rapidly changing markets. Undoubtedly, Service Delivery Automation (SDA) solutions such as Robotic Process Automation (RPA) and Artificial Intelligence (AI) can play a significant role to enable this transformation and create value for enterprises. Until recently, most of the automation projects at enterprises have been majorly done in silos, confined to task-level automation, and targeted at achieving some short-term tactical benefits.
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"Digital transformation has become a necessity for firms to survive in this era of disruptive business models and rapidly changing markets. Undoubtedly, Service Delivery Automation (SDA) solutions such as Robotic Process Automation (RPA) and Artificial Intelligence (AI) can play a significant role to enable this transformation and create value for enterprises. Until recently, most of the automation projects at enterprises have been majorly done in silos, confined to task-level automation, and targeted at achieving some short-term tactical benefits.