Buy-Side Terms of Service
I understand that registration for the SIG Virtual SIGnature Global Summit Event is FREE to all sourcing, procurement and other professionals from buy-side companies or in buy-side roles. This complimentary basis is contingent on attendance by the above named individual(s) or alternates within my organization, who can be substituted at any time. If I need to cancel my registration to this event, I will do so at least 24-hours prior to the event.
Sell-Side Terms of Service
As a provider (sell-side) I understand that myself and my company are subject to SIG's Provider Code of Conduct.
DISCLOSURE: Sourcing Industry Group (SIG) discloses to you, the individual, that the information collected in connection with: SIG event registrations (including but not limited to Summits, SIGnature Events, Executive Roundtables, CPO Roundtables, CPO Virtual Forums, Executive Immersion Programs and Webinars); services (including but not limited to Peer2Peer responses, Career Network postings and SIG Resource Center (SRC) requests); membership inquiries; and content (including but not limited to sponsored content, SRC downloads and marketing campaigns) is being transmitted to a U.S. based business. For specific information on how SIG uses data responsibly and appropriately, please refer to the SIG Privacy Policy. In certain situations, SIG partners with outside sponsors, who sign a Provider Code of Conduct, and shares limited information with those companies. Details for how we share data with outside sponsors and third party providers can also be found in the SIG Privacy Policy.
Agenda
DAY 1: PROCESS AND BUSINESS TRANSFORMATION
Role of disruptive forces in driving GBS transformation
Plenary Session: Building a Global Customer Experience Operating Model
The evolution of outsourcing and gaining control of the customer experience
Plenary Session: Service Provider Delivery and Technology Trends and Roundtable
Linking captive and outsourced delivery and other top-of-mind issues
TRACK 1 - Benefits of Achieving Functional and Geographic Scale
Linking and incorporating front office customer driven services
Governing the “New World”
Learning lessons from IT service management
TRACK 2 - Core Importance of Data and Analytics and Master Data Management (MDM)
GBS as catalyst for MDM and data and analytics deployment and benefits
Talent Management Strategies
The foundation for innovation
Plenary Session: Benefits of GBS Beyond Transactional Cost Savings
Financial benefits linked to business outcomes
DAY 2 FOCUS: THE FUTURE: WHAT IS AROUND THE CORNER
Plenary Session: Robotics and Cognitive Computing Applications and Transformation
Solution alternatives and the path forward
Case Studies and Roundtable: Robotics and Cognitive Computing Excellence
Benefits of today and tomorrow
Break
Accelerating cost savings and service delivery through technology
Closing Remarks