CASE STUDY: Genpact helps Miami Children’s Hospital (MCH) deliver
superior patient experience with improved core clinical
processes
About the Client
Miami Children’s Hospital - A world leader in pediatric healthcare.
Business Need Addressed
Enhanced patient experience by reducing waiting/discharge time and improving efficiencies across multiple departments resulting in bottom line impact.
Result
Genpact’s solution enabled a 4X return on investment for the hospital through: • Increased utilization of equipment and infrastructure, generating additional capacity • 18% decrease in patient wait times • 3% increase in customer satisfaction
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About the Client
Miami Children’s Hospital - A world leader in pediatric healthcare.
Business Need Addressed
Enhanced patient experience by reducing waiting/discharge time and improving efficiencies across multiple departments resulting in bottom line impact.
Result
Genpact’s solution enabled a 4X return on investment for the hospital through: • Increased utilization of equipment and infrastructure, generating additional capacity • 18% decrease in patient wait times • 3% increase in customer satisfaction